If your EBT card is lost, stolen, or not working, you need your state’s EBT customer service number right away. These are the toll-free lines that let you check your balance, freeze a card, or set a new PIN, any time of day.
This guide lists the verified 2026 EBT customer service number for all 50 states, plus DC and U.S. territories. Every number below is automated and works 24 hours a day, 7 days a week. Most states also offer live agents during business hours.
Before you call, know this: EBT customer service can’t fix eligibility problems. If your issue is about your SNAP case, benefit amount, or application status, you’ll need to contact your state or county SNAP office instead.
Article Summary
- EBT customer service numbers are toll-free and available 24/7 in every state.
- Use these numbers to check your balance, report a lost card, or change your PIN.
- California: 877-328-9677. Texas: 800-777-7328. Florida: 888-356-3281. Pennsylvania: 888-328-7366.
- Data verified through the February 2026 Propel update, with CA, FL, TX, and PA numbers cross-checked against official state .gov sites in July 2026.
- Your card’s toll-free number is also printed on the back of your EBT card.
- These lines never ask for your PIN by text or unsolicited call. If someone does, hang up.
What Is EBT Customer Service, and What Can It Help With?
EBT stands for Electronic Benefits Transfer. It’s the system states use to deliver SNAP food benefits and, in many states, cash assistance like TANF onto a debit-style card.
Your state’s EBT customer service line is separate from your SNAP caseworker. Think of it as the “card help desk,” not the “benefits office.” It handles the card itself, not your eligibility or benefit amount.
Tasks You Can Handle by Phone
Calling your EBT number lets you check your current SNAP or cash balance, report a card as lost or stolen, request a replacement card, set or change your 4-digit PIN, and lock or unlock your card if you suspect fraud. Most of these tasks take just a few minutes through the automated system.
Tasks That Require Your SNAP Office Instead
If you’re asking about your monthly benefit amount, why your case is under review, or how to apply, the EBT line can’t help. You’ll need to reach out to your state or county SNAP agency directly.
If you’re unsure whether you even qualify, a SNAP eligibility calculator for 2026 can give you a quick estimate based on your household size and income before you call anyone.
EBT Customer Service Numbers by State (2026)
Every state runs its own EBT hotline, so the number is different depending on where you live. The table below covers all 50 states, DC, and Guam and Puerto Rico.
This data comes from the February 2026 update by Propel, maker of the Providers app and a long-standing source for SNAP-related data. California, Florida, Texas, and Pennsylvania numbers have been independently cross-checked against their official .gov portals as of July 2026 to confirm accuracy.
Alabama Through Georgia
| State | Phone Number |
|---|---|
| Alabama | 800-997-8888 |
| Alaska | 888-997-8111 |
| Arizona | 888-997-9333 |
| Arkansas | 800-997-9999 |
| California | 877-328-9677 |
| Colorado | 888-328-2656 |
| Connecticut | 888-328-2666 |
| Delaware | 800-526-9099 |
| District of Columbia | 888-304-9167 |
| Florida | 888-356-3281 |
| Georgia | 877-423-4746 |
Guam Through Missouri
| State/Territory | Phone Number |
|---|---|
| Guam | 866-937-4826 |
| Hawaii | 888-328-4292 |
| Idaho | 888-432-4328 |
| Illinois | 800-678-5465 |
| Indiana | 877-768-5098 |
| Iowa | 800-359-5802 |
| Kansas | 800-997-6666 |
| Kentucky | 888-979-9949 |
| Louisiana | 888-997-1117 |
| Maine | 800-477-7428 |
| Maryland | 800-997-2222 |
| Massachusetts | 800-997-2555 |
| Michigan | 888-678-8914 |
| Minnesota | 888-997-2227 |
| Mississippi | 866-512-5087 |
| Missouri | 800-997-7777 |
Montana Through Wyoming
| State/Territory | Phone Number |
|---|---|
| Montana | 866-850-1556 |
| Nebraska | 877-247-6328 |
| Nevada | 866-281-2443 |
| New Hampshire | 888-997-9777 |
| New Jersey | 800-997-3333 |
| New Mexico | 800-843-8303 |
| New York | 888-328-6399 |
| North Carolina | 888-622-7328 |
| North Dakota | 800-630-4655 |
| Ohio | 866-386-3071 |
| Oklahoma | 888-328-6551 |
| Oregon | 888-997-4447 |
| Pennsylvania | 888-328-7366 |
| Puerto Rico | 877-467-4832 |
| Rhode Island | 888-979-9939 |
| South Carolina | 800-554-5268 |
| South Dakota | 800-604-5099 |
| Tennessee | 888-997-9444 |
| Texas | 800-777-7328 |
| U.S. Virgin Islands | 866-884-2868 |
| Utah | 800-997-4444 |
| Vermont | 800-914-8605 |
| Virginia | 866-281-2448 |
| Washington | 888-328-9271 |
| West Virginia | 866-545-6502 |
| Wisconsin | 877-415-5164 |
| Wyoming | 877-290-9401 |
How to Use Your EBT Customer Service Number
Calling the automated line is simple, but having the right information ready speeds things up. Most states walk you through the same basic steps whether you’re checking a balance or reporting a lost card.
Follow these steps the first time you call, and keep your card number handy for future calls too.
Steps to Check Your Balance or Report a Problem
- Call your state’s EBT number from the table above.
- Enter your 16-digit EBT card number when prompted.
- Enter your 4-digit PIN, if you have one set.
- Choose the option for balance, lost card, or PIN change from the automated menu.
- Follow the voice prompts to complete your request or ask to speak with a live agent.
Security Tips for Your EBT Card
Your EBT card carries real money, so treating it like a bank card matters. A few habits can prevent most fraud and theft problems before they start.
Keep these tips in mind every time you use or manage your card.
Protecting Your Benefits from Theft and Scams
The number printed on the back of your physical card is always the most accurate one for your account, so use that first if you still have your card. These hotlines run 24/7, which makes them useful for urgent situations like freezing a card the moment you notice it’s missing.
State agencies will never call or text you asking for your PIN or full card number. If you get a message like that, hang up and call your state’s official number from the table above instead.
Frequently Asked Questions
What is the EBT customer service number for my state?
Check the table above for your state’s toll-free number. You can also find it printed on the back of your EBT card, which is the fastest way to confirm it.
Can I check my SNAP payment date by calling the EBT number?
Yes, most automated systems will read your current balance and recent transactions, which can help you confirm if a payment posted. For exact payment schedules, check your state’s SNAP agency website.
What do I do if my EBT card is lost or stolen?
Call your state’s EBT number immediately to report it and freeze the card. Most states mail a replacement within 7 to 10 business days.
How do I reset my EBT PIN?
Call your state’s EBT number and choose the PIN reset option. You’ll need your card number and some identifying information to verify your identity.
Is the EBT customer service line open 24/7?
Yes, the automated system runs 24/7 in every state. Live agent hours vary, so check your state’s specific hours if you need to speak with a person.
Why can’t EBT customer service answer my eligibility questions?
EBT customer service handles the card only. Questions about your SNAP eligibility, benefit amount, or application need to go to your state or county SNAP office instead. If you’re unsure where you stand, reviewing SNAP income limits by state for 2026 is a good place to start.
Information last verified: July 2026. Sources: Propel EBT phone number directory, California EBT (ebt.ca.gov), Colorado Department of Human Services, Florida Department of Children and Families, Pennsylvania Department of Human Services. Phone numbers can change. Verify with your state’s official site if a number doesn’t connect.
Need help right now? Grab your card, find your state above, and call. If your issue is about your SNAP case instead of your card, reach out to your state or county SNAP office directly.
