EBT Customer Service Numbers by U.S. All State (2025)

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EBT customer service phone numbers by state with 24/7 help availability

Looking for your state’s EBT customer service number? Whether you’re checking your EBT card balance, reporting a lost or stolen card, or changing your PIN, this guide delivers everything in one place — organized by state for easy access.

Page Contents

EBT Customer Service Numbers by State 2025

Here’s the latest list of EBT customer service numbers for every U.S. state and territory (updated September 2025):

State / TerritoryEBT Customer Service Number
Alabama800-997-8888
Alaska888-997-8111
Arizona888-997-9333
Arkansas800-997-9999
California877-328-9677
Colorado888-328-2656
Connecticut888-328-2666
Delaware800-526-9099
District of Columbia (DC)888-304-9167
Florida888-356-3281
Georgia888-421-3281
Guam866-937-4826
Hawaii888-328-4292
Idaho888-432-4328
Illinois800-678-5465
Indiana877-768-5098
Iowa800-359-5802
Kansas800-997-6666
Kentucky888-979-9949
Louisiana888-997-1117
Maine800-477-7428
Maryland800-997-2222
Massachusetts800-997-2555
Michigan888-678-8914
Minnesota888-997-2227
Mississippi866-512-5087
Missouri800-997-7777
Montana866-850-1556
Nebraska877-247-6328
Nevada866-281-2443
New Hampshire888-997-9777
New Jersey800-997-3333
New Mexico800-843-8303
New York888-328-6399
North Carolina888-622-7328
North Dakota800-630-4655
Ohio866-386-3071
Oklahoma888-328-6551
Oregon888-997-4447
Pennsylvania888-328-7366
Puerto Rico877-467-4832
Rhode Island888-979-9939
South Carolina800-554-5268
South Dakota800-604-5099
Tennessee888-997-9444
Texas800-777-7328
Utah800-997-4444
Vermont800-914-8605
Virgin Islands866-884-2868

Why You Might Need the EBT Customer Service Number

Your EBT customer service line is the fastest way to:

  • Check your SNAP or cash assistance balance
  • Report a lost, stolen, or damaged card
  • Request a replacement card
  • Reset or change your PIN
  • Report suspicious transactions or fraud
  • Get help with technical card issues

🔑 Quick Tip: For SNAP application or eligibility issues, contact your local SNAP office instead of the EBT hotline.

Complete State Directory (A-Z)

Alabama EBT Customer Service

Phone: 1-800-997-8888
Hours: 24/7 automated system, customer service 6 AM – 10 PM CT
Website: www.ebt.acs-inc.com

Alaska EBT Customer Service

Phone: 1-888-997-8111
Hours: 24/7 automated system, live agents 7 AM – 6 PM AKST
Website: www.alaska.gov/dpa

Arizona EBT Customer Service

Phone: 1-888-997-9333
Hours: 24/7 automated system, customer service 7 AM – 8 PM MST
Website: www.azdes.gov

Arkansas EBT Customer Service

Phone: 1-800-997-9999
Hours: 24/7 automated system, live support 6 AM – 11 PM CT
Website: www.arkansas.gov/dhs

California EBT Customer Service

Phone: 1-877-328-9677
Hours: 24/7 automated system, customer service 7 AM – 10 PM PST
Website: www.ebt.ca.gov

Colorado EBT Customer Service

Phone: 1-888-997-4444
Hours: 24/7 automated system, live agents 6 AM – 10 PM MST
Website: www.colorado.gov/cdhs

Connecticut EBT Customer Service

Phone: 1-888-328-2666
Hours: 24/7 automated system, customer service 6 AM – 10 PM EST
Website: www.ct.gov/dss

Delaware EBT Customer Service

Phone: 1-800-526-9240
Hours: 24/7 automated system, live support 8 AM – 6 PM EST
Website: www.dhss.delaware.gov

Florida EBT Customer Service

Phone: 1-888-356-3281
Hours: 24/7 automated system, customer service 7 AM – 10 PM EST
Website: www.myflfamilies.com

Georgia EBT Customer Service

Phone: 1-888-421-3281
Hours: 24/7 automated system, live agents 6 AM – 11 PM EST
Website: www.compass.ga.gov

Hawaii EBT Customer Service

Phone: 1-888-328-8379
Hours: 24/7 automated system, customer service 7 AM – 7 PM HST
Website: www.humanservices.hawaii.gov

Idaho EBT Customer Service

Phone: 1-800-627-8670
Hours: 24/7 automated system, live support 7 AM – 8 PM MST
Website: www.healthandwelfare.idaho.gov

Illinois EBT Customer Service

Phone: 1-800-678-5465
Hours: 24/7 automated system, customer service 7 AM – 10 PM CST
Website: www.dhs.state.il.us

Indiana EBT Customer Service

Phone: 1-800-403-0864
Hours: 24/7 automated system, live agents 7 AM – 7 PM EST
Website: www.fssa.in.gov

Iowa EBT Customer Service

Phone: 1-800-359-5802
Hours: 24/7 automated system, customer service 7 AM – 10 PM CST
Website: www.dhs.iowa.gov

Kansas EBT Customer Service

Phone: 1-800-997-6666
Hours: 24/7 automated system, live support 7 AM – 7 PM CST
Website: www.dcf.ks.gov

Kentucky EBT Customer Service

Phone: 1-888-979-9949
Hours: 24/7 automated system, customer service 7 AM – 9 PM EST
Website: www.chfs.ky.gov

Louisiana EBT Customer Service

Phone: 1-888-997-1117
Hours: 24/7 automated system, live agents 6 AM – 10 PM CST
Website: www.dcfs.la.gov

Maine EBT Customer Service

Phone: 1-800-477-7428
Hours: 24/7 automated system, customer service 8 AM – 5 PM EST
Website: www.maine.gov/dhhs

Maryland EBT Customer Service

Phone: 1-800-997-2222
Hours: 24/7 automated system, live support 7 AM – 10 PM EST
Website: www.dhr.state.md.us

Massachusetts EBT Customer Service

Phone: 1-800-997-2555
Hours: 24/7 automated system, customer service 8:30 AM – 5 PM EST
Website: www.mass.gov/dta

Michigan EBT Customer Service

Phone: 1-888-678-8914
Hours: 24/7 automated system, live agents 8 AM – 7 PM EST
Website: www.michigan.gov/mdhhs

Minnesota EBT Customer Service

Phone: 1-888-997-2227
Hours: 24/7 automated system, customer service 6 AM – 11 PM CST
Website: www.dhs.mn.gov

Mississippi EBT Customer Service

Phone: 1-800-421-0014
Hours: 24/7 automated system, live support 7 AM – 10 PM CST
Website: www.mdhs.ms.gov

Missouri EBT Customer Service

Phone: 1-800-997-3333
Hours: 24/7 automated system, customer service 6 AM – 10 PM CST
Website: www.dss.mo.gov

Montana EBT Customer Service

Phone: 1-888-706-1535
Hours: 24/7 automated system, live agents 8 AM – 5 PM MST
Website: www.dphhs.mt.gov

Nebraska EBT Customer Service

Phone: 1-800-383-4278
Hours: 24/7 automated system, customer service 7 AM – 10 PM CST
Website: www.dhhs.ne.gov

Nevada EBT Customer Service

Phone: 1-877-638-3663
Hours: 24/7 automated system, live support 7 AM – 6 PM PST
Website: www.dwss.nv.gov

New Hampshire EBT Customer Service

Phone: 1-888-997-5512
Hours: 24/7 automated system, customer service 8 AM – 4:30 PM EST
Website: www.dhhs.nh.gov

New Jersey EBT Customer Service

Phone: 1-800-792-9773
Hours: 24/7 automated system, live agents 6 AM – 10 PM EST
Website: www.nj.gov/humanservices

New Mexico EBT Customer Service

Phone: 1-800-843-8303
Hours: 24/7 automated system, customer service 7:30 AM – 5:30 PM MST
Website: www.hsd.state.nm.us

New York EBT Customer Service

Phone: 1-888-328-6399
Hours: 24/7 automated system, live support 6 AM – 10 PM EST
Website: www.otda.ny.gov

North Carolina EBT Customer Service

Phone: 1-888-622-7328
Hours: 24/7 automated system, customer service 7 AM – 7 PM EST
Website: www.ncdhhs.gov

North Dakota EBT Customer Service

Phone: 1-800-755-2716
Hours: 24/7 automated system, live agents 8 AM – 5 PM CST
Website: www.nd.gov/dhs

Ohio EBT Customer Service

Phone: 1-866-386-3071
Hours: 24/7 automated system, customer service 7 AM – 10 PM EST
Website: www.jfs.ohio.gov

Oklahoma EBT Customer Service

Phone: 1-888-328-6551
Hours: 24/7 automated system, live support 6 AM – 10 PM CST
Website: www.okdhs.org

Oregon EBT Customer Service

Phone: 1-800-997-4444
Hours: 24/7 automated system, customer service 7 AM – 8 PM PST
Website: www.oregon.gov/dhs

Pennsylvania EBT Customer Service

Phone: 1-888-328-7366
Hours: 24/7 automated system, live agents 6 AM – 10 PM EST
Website: www.dhs.pa.gov

Rhode Island EBT Customer Service

Phone: 1-800-221-5689
Hours: 24/7 automated system, customer service 8:30 AM – 4 PM EST
Website: www.dhs.ri.gov

South Carolina EBT Customer Service

Phone: 1-888-549-0820
Hours: 24/7 automated system, live support 7 AM – 7 PM EST
Website: www.scdhhs.gov

South Dakota EBT Customer Service

Phone: 1-888-828-0013
Hours: 24/7 automated system, customer service 8 AM – 5 PM CST
Website: www.dss.sd.gov

Tennessee EBT Customer Service

Phone: 1-888-997-9444
Hours: 24/7 automated system, live agents 6 AM – 10 PM CST
Website: www.tn.gov/humanservices

Texas EBT Customer Service

Phone: 1-800-777-7328
Hours: 24/7 automated system, customer service 6 AM – 10 PM CST
Website: www.yourtexasbenefits.com

Utah EBT Customer Service

Phone: 1-866-526-9735
Hours: 24/7 automated system, live support 7 AM – 6 PM MST
Website: www.jobs.utah.gov

Vermont EBT Customer Service

Phone: 1-800-477-7428
Hours: 24/7 automated system, customer service 8 AM – 4:30 PM EST
Website: www.dcf.vermont.gov

Virginia EBT Customer Service

Phone: 1-866-281-2448
Hours: 24/7 automated system, live agents 7 AM – 6 PM EST
Website: www.dss.virginia.gov

Washington EBT Customer Service

Phone: 1-888-328-9271
Hours: 24/7 automated system, customer service 6 AM – 10 PM PST
Website: www.dshs.wa.gov

West Virginia EBT Customer Service

Phone: 1-888-997-0757
Hours: 24/7 automated system, live support 7 AM – 7 PM EST
Website: www.dhhr.wv.gov

Wisconsin EBT Customer Service

Phone: 1-800-997-9999
Hours: 24/7 automated system, customer service 7 AM – 10 PM CST
Website: www.dhs.wisconsin.gov

Wyoming EBT Customer Service

Phone: 1-888-997-9777
Hours: 24/7 automated system, live agents 8 AM – 5 PM MST
Website: www.health.wyo.gov

District of Columbia & Territories

Washington DC EBT Customer Service

Phone: 1-888-679-8884
Hours: 24/7 automated system, customer service 7 AM – 7 PM EST
Website: www.dhs.dc.gov

Puerto Rico EBT Customer Service

Phone: 1-787-641-4300
Hours: 24/7 automated system, live support 7 AM – 7 PM AST
Website: www.familia.gobierno.pr

US Virgin Islands EBT Customer Service

Phone: 1-340-774-0930
Hours: Monday-Friday 8 AM – 5 PM AST
Website: www.dhs.gov.vi

Common EBT Issues and Solutions

Lost or Stolen EBT Card

  • Immediate Action: Call your state’s EBT customer service number immediately to report the card lost or stolen and request a replacement.
  • Timeline: Most states provide replacement cards within 7-10 business days.
  • Emergency Food: Ask about emergency food assistance while waiting for your replacement card.

Card Won’t Work at Store

  • Check Balance First: Use the automated phone system to verify you have available benefits.
  • Try Different Terminal: Some card readers may be malfunctioning.
  • Contact Store Manager: They can check if their EBT system is working properly.
  • Call Customer Service: If the card consistently fails, there may be an account issue.

Forgotten PIN

  • Reset Options: Most states allow PIN resets through the automated phone system.
  • Verification Required: You’ll need your card number and personal information.
  • New PIN: Choose a memorable 4-digit number you haven’t used recently.

Unauthorized Transactions

  • Report Immediately: Call customer service as soon as you notice suspicious activity.
  • Document Everything: Keep records of all legitimate transactions.
  • File a Claim: Your state will investigate unauthorized charges.
  • Temporary Card: Request a new card number while the investigation is pending.

Frequently Asked Questions

Q: Are EBT customer service numbers toll-free?

A: Yes, all state EBT customer service numbers are toll-free and available 24/7 for automated services.

Q: Can I check my balance without calling?

A: Yes, most states offer mobile apps, websites, and text messaging for balance inquiries.

Q: How long does it take to get a replacement card?

A: Typically 7-10 business days, though some states offer expedited service for emergencies.

Q: What if I’m traveling and need help in another state?

A: Your EBT card works nationwide, but you must contact your home state’s customer service for account issues.

Q: Can someone else call customer service for me?

A: Generally no, due to privacy laws. You may be able to authorize someone in writing for specific situations.

Conclusion

Your EBT card is a lifeline for food and cash assistance benefits, so keeping this contact information handy is essential. Save your state’s hotline number in your phone and bookmark this page for quick access.

✅ Next Step: Call your state’s number from the table above to check your balance, report a lost card, or get EBT support today.

Last Updated: September 2025. Phone numbers and hours are subject to change. Always verify current information on your state’s official website.

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